Merge Haven

Account & Progress

Is my progress saved automatically?

Yes. Your progress is saved automatically as you play. To keep it safe across devices, make sure you're signed in with a connected account (Facebook, Google Play, Game Center, etc.) in the game's Settings.

How do I transfer my progress to a new device?

Sign in with the same connected account on the new device, then choose "Restore progress" (or the equivalent option) in Settings. Your café and progress will sync automatically.

Can I change my in-game name or profile photo?

Your name and photo are taken from the account you connected the game to (Facebook, Google Play, etc.). Merge Haven doesn't have its own name/photo editor — update them in your connected account instead.

How do I restart the game from scratch?

There's no in-game "reset" option. To start over, you'd need to play with a different connected account or on a different platform.

Purchases

I made a purchase but didn't receive it — what do I do?

Contact support at help.cleverapps@gmail.com or via Settings → Support with the name of the item, the approximate date/time of purchase, and (if possible) a receipt or screenshot. We'll check it and send the items manually if the purchase is confirmed.

Where can I find my purchase history?

Check the purchase history in your platform's store app (App Store, Google Play, etc.). If a payment appears there but the items never arrived in-game, send us a screenshot and we'll resolve it.

Ads & Rewarded Videos

Why aren't ads showing when I try to watch one for a reward?

Ads are personalized and depend on demand from advertisers at that moment — sometimes there are plenty, sometimes none. If no ad is available, please try again a little later.

I have an ad blocker — will that cause problems?

Yes, ad-blocking extensions (like Adblock Plus or Adguard) can prevent rewarded videos from loading. Try disabling them for the game page.

Ads won't load in my browser — how do I fix it?

Update your browser to the latest version, or clear your cache and cookies, then try again.

Currency & Stars

My coins/gems disappeared — was I hacked?

Currency can't disappear on its own — it's only spent when you tap something that uses it. This is often accidental, for example when speeding up an order timer or buying ingredients for an order. Check your recent activity, and reach out to support if something still looks wrong.

How do I earn stars, and what are they for?

You collect stars by merging items and completing orders. Stars are used to unlock new renovation stages and reveal new rooms and scenes.

How can I get more coins/gems for free?

Merge currency-producing items on your board, open chests you find while playing, watch rewarded videos, or complete orders — all of these are free ways to earn more.

Energy & Timers

My energy isn't recovering even though time has passed — why?

This usually happens if your device's date/time was changed manually (for example, set forward and then back). Go to your device settings and make sure the date and time are set to update automatically — energy should then recover normally.

Gameplay

Why can't I unlock a new room or scene yet?

New rooms and scenes unlock as you complete orders and collect enough stars in your current area. Keep merging and completing orders to progress.

What do instant-completion items do?

These let you skip the wait on an order or timer. Tap the order or process in progress and choose the instant-completion option if you have one available.

What happens to the story as I play?

Every merge and completed order moves Liza's story forward — restoring the café gradually reveals new chapters about her, Gloria, Axel, and the town's past.

The board is full — what do I do?

If your board is full, you can free up space by selling or deleting unwanted items. Tap an item, then tap 'Sell' or 'Delete' in the bottom left. You can also move items to your backpack to keep them but clear space. This should help you continue playing!

Content & Updates

I've unlocked/completed everything available — what now?

You've reached the edge of the currently released content — congratulations! Our team is actively working on new areas, storylines, and events. Keep an eye on in-game news for updates.

Technical Issues

I found a bug — what should I do?

Please check whether an update is available and install the latest version, since many bugs are fixed in updates. If the problem continues on the latest version, contact support with a description of what happened (and a screenshot, if possible).

The game is behaving oddly since the last event/update.

Please make sure you have the latest version installed. If the issue continues, let support know what you were doing when it happened — the more detail, the faster we can help.

Feedback

I have an idea for a new feature — where do I share it?

We'd love to hear it! Send your suggestion to help.cleverapps@gmail.com or via in-game support — we pass every idea on to the development team for consideration.

I'm not happy with something in the game — can I tell you?

Of course. Please share your feedback with support — we read every message and take it into account as we keep improving Merge Haven.